Not long ago, I stopped at the local grocery store on my way to the office. I was already distracted with plans for a busy day. As I loaded my bags into my car, a young man stopped at the cart and offered to help. “No thanks,” I said, not really noticing him, “I’ve got it.”
As he took my empty cart and added it to the others he had collected, I realized I had been a bit rude and said, “Have a nice day.” He looked up with a wonderful, genuine smile on his face and said, “I will. I work for Publix.
Just imagine the impact that attitude could have on your brand, your customers, your business.
Want to learn more? Read 7 Traits of Successful Salespeople.