Posted by Cherie Stowe

Jan 2, 2015 9:48:00 AM

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Not long ago, I stopped at the local grocery store on my way to the office.  I was already distracted with plans for a busy day.  As I loaded my bags into my car, a young man stopped at the cart and offered to help.  “No thanks,” I said, not really noticing him, “I’ve got it.”

As he took my empty cart and added it to the others he had collected, I realized I had been a bit rude and said, “Have a nice day.”  He looked up with a wonderful, genuine smile on his face and said, “I will.  I work for Publix.

Just imagine the impact that attitude could have on your brand, your customers, your business.

Want to learn more? Read 7 Traits of Successful Salespeople.